Dell just called

A representative from Dell just called to see if my computer issues were resolved.  I’m sure this is standard practice for them and maybe for the industry; I don’t really know.  However, for my own experience in general with/ the world of "services" out there, I have found that many if not most people are not truly service oriented!  A particular Dell technician who helped me yesterday deserves special kudos (and maybe a raise?!) because he went the whole distance.  He not only resolved my issues and helped me with/ a couple of follow-up sets I could do on my own, he did everything needed and everything I asked, and he did so with/ respect and good-humor!  There was one point at which my patience was waning because I couldn’t see the bigger picture, and I was afraid we weren’t going to get to the solution with/ in that phone-call.  I admitted I was tiring and asked if returning the product would be a problem.  He assured me that would not be a problem, but there was more we could do to diagnose/ solve, etc.  It took all of 2.5 hours to assess, diagnose, and resolve the issues, but Van succeeded!  So when Dell called today I asked that Van received a special pat on the back if not a raise because he was able to do what 2 others before him had not been able to accomplish!  I certainly hope he gets his raise!  And may the Lord bless him and his loved ones.  Kudos to Van!

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Published by

Merry Lark

I am Christian, married, a pianist. My favorite composers to play are Beethoven, Chopin, and Bach. I'm also an avid reader of great literature, and I like to write: it helps me think. I try to avoid "tribal thinking"; I'm glad and grateful to be Catholic, but I believe all Christians are my brothers & sisters in Christ, those of the Jewish faith are my cousins/elders in faith, and all human-beings are my fellow beloved-children of God. I believe God is our Loving Creator. God loves everyone, no exceptions. The Holy Spirit is growing me in Christ. Other things about me: I can't stand bullies, but I still try to understand their point-of-view; I abhor cruelty, and I do my utmost to make peace inasmuch as it's up to me; I enjoy challenges, variety, spontaneity, color, but I also like solitude, quiet, order. My healing and my bliss is in recognizing I am part of the Body of Christ. Shalom!

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